Refund policy

 

Return Period: Customers have the right to return an order within 14 days from the date of receiving the order. This return period is only applicable if the product and its original packaging can be returned in the same condition as when received.

Return Labels: Please note that we do not provide return labels. Customers are responsible for the cost of returning the order.

Defective or Damaged Items: If you receive an item that is defective or damaged in any way upon arrival, please contact us within 14 days to receive information about compensation. We reserve the right to refuse claims made after the 14-day mark.

To initiate a return, please contact our customer support team at [hello@maui-matcha.com] and provide the order number and details about the reason for the return. Our team will guide you through the return process.

If you have any further questions or need assistance with returns, please do not hesitate to reach out to us. Your satisfaction is our priority, and we're here to help.